Privacy Policy

Information We Collect

We may collect the following types of personal information:

• Contact information you give us, such as your name, phone number and email address, and the address of your property when you share it with us to measure or deliver an order
• Estimate and order information, such as the products you are interested in, the message you send us, measurements, appointment times and delivery details
• Communication preferences, including SMS and email opt-in or opt-out status, and, when you agree to receive text messages, the exact wording you agreed to and when
• Technical information sent with a form: your IP address, your browser, the page you sent it from and the language the site was showing
• Website usage information, such as IP address, browser type, device, and pages visited (collected through Google Analytics, described under Cookies and Tracking Technologies below)

How We Use Your Information

We use your personal information to:

• Prepare your estimate, and order and deliver what you buy from us
• Communicate with you about appointments, estimates, order status, and customer support
• Respond to inquiries and provide assistance
• Protect our website and forms against spam and abuse
• Improve our website and customer experience
• Comply with legal, regulatory, and contractual obligations

SMS and Messaging Communications

If you opt in to receive SMS or messaging communications, we may send you notifications such as appointment reminders, order status messages, and customer support communications. Message and data rates may apply. You can opt out at any time by replying STOP, and you can request assistance by replying HELP.

Sharing of Personal Information

We do not sell, rent, or share your personal information with third parties for their own marketing or promotional purposes. We may share your information only in the following limited circumstances:

• With the service providers that run our website and communications, only to the extent necessary for them to perform those services. They are listed under Service Providers below
• When required by law, legal process, or government request
• To protect the rights, property, or safety of MVC Windows & Doors, our customers, or others

Service Providers

These are the categories of companies that receive personal information through our website or our messages, and what each one receives:

• Hosting and storage: Vercel hosts the website and receives the requests your browser makes to it, including your IP address; MongoDB Atlas stores the forms you send us; bunny.net delivers the site's images
• Form security: Cloudflare Turnstile checks that a form is being filled in by a person. When a form is shown, Cloudflare receives your IP address and information about your browser, and when you send it we pass Cloudflare your IP address to confirm the check. Cloudflare handles that information under its own privacy policy
• Email and text messages: Twilio SendGrid delivers the emails we send about your request, and Twilio delivers our text messages. They receive your email address or phone number and the content of the message
• Error monitoring: Sentry receives technical reports when a page or form fails, such as the browser, the page and the error. It is configured not to receive what you type into our forms
• Analytics: Google Analytics, described under Cookies and Tracking Technologies below
• Embedded content: Google, for the reviewers' profile photos on our home page and for our map once you open it, and Panoee, for a virtual showroom once you start it. Your browser loads these directly from them, so they receive your IP address and browser information

How Long We Keep Your Information

Requests you send through the forms on our website, including the technical information and SMS consent stored with them, are deleted from our website's records automatically 24 months after the request was last updated.

Each request is also emailed to our team, and a confirmation is emailed to you if you gave us an email address. Those emails, and the messages we exchange with you afterwards, are kept as part of our business correspondence.

Google Analytics data is kept by Google under the retention period set in our Google Analytics account, and the other providers above keep what they receive under their own policies.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While no method of transmission or storage is 100% secure, we strive to use commercially acceptable means to protect your data.

Your Choices and Rights

You have the right to:

• Opt out of SMS or email communications at any time
• Request access to the personal information we hold about you
• Request corrections or updates to your personal information
• Request deletion of your personal information, subject to legal and business requirements

To exercise these rights, please contact us using the information below.

Cookies and Tracking Technologies

Our website uses Google Analytics 4, a service provided by Google LLC, to understand how visitors use the site. It sets first-party cookies and collects information such as the pages you visit, how you arrived at the site, the approximate location derived from your IP address, your device and browser, and whether you submitted a contact form, tapped our phone number or WhatsApp link, opened a virtual showroom, or changed the site language. We do not send Google your name, phone number, email address or anything you type into our forms.

Google processes this information on our behalf to produce usage reports. Google signals and data sharing with Google for its own products and advertising are turned off, so the information is not used to follow you across other websites. You can read how Google uses it at policies.google.com/technologies/partner-sites, block these cookies through your browser settings, or install Google's opt-out add-on at tools.google.com/dlpage/gaoptout.

The first time you visit, a notice at the bottom of the page lets you accept or reject these cookies. If you reject them, Google Analytics is switched off for your browser: it is not loaded on later visits, and the Google Analytics cookies already on your device are deleted. You can change your choice at any time through the "Cookie preferences" link at the bottom of every page. Your choice is stored in your browser, so it applies to that browser only.

We honor the Global Privacy Control signal: if your browser sends it, Google Analytics does not run and the notice does not ask. We do not use advertising or marketing cookies.

We do not allow advertising networks or other third parties to use our website to collect information about your activity over time and across other websites. The providers listed under Service Providers receive only what they need to do their part, and those whose content your browser loads directly handle it under their own privacy policies.

Our website does not currently change how it behaves in response to browser Do Not Track signals.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any change is posted on this page, and the date below changes with it.

Last updated: 16 September 2026.

Contact Us

To exercise any of the rights above, to ask how your information is handled, or to stop receiving our messages, contact us:

• MVC Windows & Doors, Inc.
• Mail: 1760 NW 94th Ave, Doral, FL 33172
• Email: sales@mvcwindows.com
• Phone: +1 (786) 362-1455

You can also reach us by WhatsApp through our contact page. We answer in English or Spanish, whichever you write in.